f999 Responsible Gaming
When entertainment goes out of control, it is no longer a source of enjoyment. f999 wants you to always play on your own terms — within a set budget, at a healthy pace, and with a clear head.
Age Limit and Core Principles
All casino and sports betting activities at f999 are open only to individuals aged 21 or above. Your age is verified when you open an account. If f999 suspects that an underage person is using the platform, it reserves the right to suspend that account immediately.
Our Terms and Conditions describe the age verification and account policies in detail. New members are advised to read them before registering.
f999 believes that gambling is essentially a form of entertainment. Treating it as a source of income or a solution to financial problems can make things complicated. That is why we always encourage players — keep to your budget, take breaks, and seek help when needed.
Remember: Placing more bets to recover lost money makes the problem worse, not better. Each bet is independent — the outcome of a previous bet has no bearing on the next one.
To learn more about f999, visit the About Us page — it covers the platform's goals and values.
Self-Control Tools
f999 gives players the ability to manage their own gaming. Contact us via 24/7 live chat or write to the support email to use any of the tools below.
Daily time limit
Set a limit on how long you play each day. Once the set time is up, the platform will notify you automatically.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. This makes it much easier to stay within your budget.
Account break
Temporarily close your account for a few days or weeks. During this time, logging in or placing bets will not be possible.
Permanent self-exclusion
If you want to stop playing for the long term, apply for permanent self-exclusion. Once activated, the account cannot be reopened.
Gaming history
View a full history of your bets, wins, losses, and deposits at any time — the best way to understand your own patterns.
Direct support
Speak with our support team via 24/7 live chat to enable any control tool or to ask questions.
Warning Signs
It is not always easy to recognise when a gaming habit is becoming a problem. If you notice any of the signs below in yourself or someone close to you, it is the right time to seek help.
- A tendency to place more bets to try to recover lost money
- Hiding information about gaming from family or friends
- Needing to borrow money or dip into savings in order to play
- Finding it hard to stay away from gaming and repeatedly coming back
- Gaming is affecting work, studies, or relationships
- Feeling restless or irritable when not playing
- Regularly spending far more than the original budget
Questions to ask yourself
Answer the questions below honestly. If two or more answers are "yes", it is worth seeking help.
- Have I ever spent more time or money than I planned?
- Have I tried to stop playing and failed?
- Has gaming damaged my relationship with someone close to me?
- Have I ever borrowed money or told lies in order to play?
Where to Find Help
Acknowledging a problem is a sign of strength, not weakness. f999 provides direct support — and reaching out to family or a professional counsellor is equally important.
f999 Live Chat
Support in Bengali and English, 24 hours a day, 7 days a week. Apply for an account break or self-exclusion right here.
Email Support
Send any responsible gaming request by email. Our team will reply in Bengali.
[email protected]
Family and Friends
Talk openly with those close to you. When they understand the situation, they can offer the right support at the right time.
Professional Counselling
Get in touch with a mental health specialist or counsellor. Several organisations in Bangladesh offer counselling free of charge.
Principles of Healthy Gaming
Play for entertainment only
Bet only with an entertainment mindset, not to earn money. Think of each bet like a cinema ticket — money spent for fun, with no expectation of getting it back.
Set a budget beforehand
Before you start playing, decide the maximum amount you are willing to spend. When you reach that limit, end the session — regardless of whether you are chasing a win or trying to recover a loss.
Take regular breaks
Playing for long stretches at a time reduces your ability to make good decisions. Take a few minutes every hour — get up, walk around, drink some water.
Keep your emotions in check
Do not place bets when you are angry, frustrated, or under the influence of alcohol. The likelihood of making risky decisions increases significantly in these states.
Do not make gaming the centre of your life
Gaming is just one form of entertainment alongside family, friends, work, and hobbies. Keep enjoying the other parts of your life.
f999's commitment
f999 never encourages excessive betting. Our goal is to run a safe and trustworthy platform over the long term — where players can enjoy entertainment comfortably.
Our Privacy Policy page contains detailed information on the protection of personal data and how it is used.
Assess Yourself
Check which of the following apply to you. This is not a medical procedure — it is simply a way to understand your own situation.
Common Questions and Answers
If you have more questions about responsible gaming, visit the full FAQ page or ask our support team directly.