f999 Privacy Policy

This Privacy Policy applies to the f999 (https://f999vip.cam) platform. From the moment you browse our website, create an account, make a deposit, or use any of our services — this policy comes into effect between you and us.

f999 believes that users should have full control over their personal information. This document is written in plain and clear language so that you can understand everything fully and make informed decisions. To learn more about all of f999's operations, policies and conditions, you are advised to read our Terms and Conditions.

This policy is drawn up in accordance with the applicable laws and regulations of Bangladesh. In case of any ambiguity, the Bengali language version shall be considered authoritative.

f999 collects two types of information from its members — information provided directly by you and information collected automatically. Each category is explained separately below.

2.1 Information You Provide Directly

What you provide yourself:

• Name, date of birth and national ID number (for account verification)
• Mobile number and email address
• bKash, Nagad, Rocket or Upay number (for payment processing)
• Login credentials such as username and password (stored in encrypted form)
• Content of communications with the support team

2.2 Automatically Collected Information

What is automatically recorded when you use the site:

• IP address and device type
• Browser name and version
• Duration of site use and the order in which pages are visited
• Transaction history and betting activity logs
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, f999 may receive limited information about you from identity verification services or payment processors. The use of such information is always confined within the scope of this policy.

f999 uses collected information only for specific and legitimate purposes. Information is never misused for any purpose. The main purposes are listed below:

• Account Management: Registration, login, verification and account-related communication
• Payment Processing: Confirming deposits and withdrawals, and preventing fraud
• Service Improvement: Analysing user experience to improve the platform
• Relevant Communication: Notifying you about bonuses, promotions and important updates (based on consent only)
• Legal Obligations: Maintaining records and reporting as required by applicable law
• Security: Detecting and preventing suspicious activity
• Responsible Gambling Programme: Monitoring user behaviour to identify problematic patterns

f999 does not sell or transfer your personal information to third parties for marketing purposes without your consent.

f999 retains your personal information only for as long as it is necessary or legally required. Even after an account is closed, some information may be kept for a specified period for the following reasons:

• Financial transaction records — for a defined period as required by law
• Information needed for the resolution of disputes or legal claims
• Logs required for fraud prevention and security purposes

Once the retention period ends, f999 deletes or anonymises the information by secure means so that it can no longer be linked to any individual in any way.

f999 may share your information with specific third parties in limited and controlled circumstances. In each case, the purpose of sharing is defined and consistent with this policy.

5.1 Service Provider Partners

Necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners are bound to comply with f999's guidelines and policies.

5.2 Legal Obligations

If required by a court order, a lawful request from an investigating authority, or applicable law in Bangladesh, f999 may provide the necessary information to the relevant authorities.

5.3 Prohibition on Selling Data

f999 never sells your personal information to any advertiser or third party for commercial purposes. This is a fundamental commitment of our policy.

f999 uses cookies and similar technologies to run the website properly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these
• Performance Cookies: Analysing which pages are used most
• Functional Cookies: Remembering your preferences and language settings

6.2 Cookie Controls

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may cause some services to not work properly.

f999 has implemented industry-standard technical and organisational measures to protect your information. Security is ensured at every level.

7.1 Technical Protection

• SSL (Secure Sockets Layer) encryption — HTTPS protocol for all data transfers
• Passwords are always stored in hashed form — never in plain readable form
• Two-factor verification (OTP) facility
• Regular security audits and vulnerability testing
• Access to personal financial information is strictly restricted

7.2 Your Role

You can also take steps to keep your account secure — use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, contact the support team immediately.

Please note that no transmission of information over the internet is completely risk-free. Even though f999 takes maximum security measures, no method is 100% guaranteed.

Every user of f999 enjoys the following rights regarding their personal information:

• Right of Access: The right to know what information f999 holds about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (this may not be possible if legal obligations exist)
• Right to Restrict Processing: The right to request that data processing be kept limited in certain specific cases
• Right to Object: The right to opt out of marketing communications
• Data Portability: The right to receive your information in an accessible format

To exercise these rights, use the contact details mentioned below. f999 will process your request within a reasonable time. In some cases, a request may not be fully fulfillable for legal or security reasons — in such cases, the reason will be explained.

All services of f999 are intended for persons aged 21 or above. Minors (under 21) are not permitted to create an account or use the platform.

If f999 becomes aware that a minor has registered, that account will be closed immediately and the collected information will be deleted. If a parent or guardian believes their child is using this platform, please contact our support team without delay.

To learn more about responsible gambling, you are encouraged to read our Responsible Gaming page.

f999 reserves the right to update this Privacy Policy as needed. Changes may generally occur for the following reasons:

• To stay in line with new laws or regulations
• To reflect the addition of new services or technologies
• Due to improvements in security measures
• Based on user feedback

For significant changes, f999 will notify you via your registered email or mobile. The updated policy will take effect from the date of publication. Continued use of the platform will be taken as your acceptance of the updated policy.

For answers to common questions, visit our Frequently Asked Questions (FAQ) section.

For any questions, requests, or complaints about this privacy policy, please contact the f999 support team. Our team is available 24 hours a day, 7 days a week to assist you in Bengali and English.

You can reach us through the following:

• Live Chat: Click the live chat button at the bottom right corner of the website — instant support is available
• Email: [email protected]

For requests related to your data rights, please write "Privacy Request" in the subject line. We aim to respond within 7 business days.